Cost-effective solutions to resolve unpaid accounts and help maximize cash recovery

HFMI serves many large healthcare organizations and physicians. groups. Our mission is to provide innovative services that help hospitals and healthcare systems reduce bad debt and ensure the highest possible probability of account resolution and cash recovery.

Our system consists of three key components:

  1. Patient Account Representatives

    Our inpatient and outpatient financial representatives work closely with the patients to resolve account balances. HFMI's representatives help patients explore all avenues of account resolution including: additional insurance coverage options, state and county assistance programs, credit and payment settlement plans, charity resources, and other financial assistance programs.

    • In-hospital HFMI representatives provide support at the point of patient contact, providing assistance and eligibility status to self-pay patients prior to hospital discharge.
    • Out-of-hospital HFMI representatives contact self-pay customers by phone, prescreen a patient for potential Medicaid eligibility, and assist a patient throughout the entire application process and review by government agencies.

  2. Superior Technology

    HFMI technology interfaces to any hospital system and provides real-time, on-line patient benefits eligibility and claims processing. Our technology enables you to download patient information from your hospital system and upload notes into the system as needed.

    • FE Client™: Tracks patient status and does reporting
    • MaxClient™: Provides electronic Medicaid eligibility verification
    • Café: Uploads notes directly into your hospital system from FE Client™.
    • RC Win: Takes patient demographics information from hospital system and loads it on FE Client™.

  3. Professional Account Management

    Our professional account management system supports special requirements for hospitals, physicians and group health practices.

    • Manages accounts, employees and staffing
    • Improves efficiency and employee productivity in the business office
    • Provides continual reporting and account processing updates
    • Provides a proactive approach to correcting accounting problems and improving cash recoveries
    • Reduces collection agency and legal expenses
    • Helps maintain and improve patient relations